1. Shipping Methods

We offer the following shipping methods for domestic and international orders:

• Standard Shipping: Estimated delivery time is 3-5 business days.

2. Order Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or special promotions, processing times may be slightly longer.

3. Shipping Rates

Shipping rates are calculated based on the order’s total weight, destination, and chosen shipping method. You can view the exact shipping cost during the checkout process.

4. Domestic Shipping

We currently ship to addresses within the country. Please ensure that the shipping address provided is accurate and complete to avoid delays or misdelivery.

5. International Shipping

We offer international shipping to many countries around the world. Customers are responsible for any customs duties, taxes, or fees that may apply to their orders upon importation. Please be aware that international deliveries may experience delays due to customs processing.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your delivery.

7. Undeliverable Packages

In the event that a package is undeliverable or returned to us due to incorrect address information provided by the customer, incomplete address, or multiple failed delivery attempts, we will contact you to arrange for re-shipment. Additional shipping charges may apply.

8. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact our customer support team within 7 days of the expected delivery date. We will initiate an investigation and work to resolve the issue promptly. (NO VIDEO NO REFUND)

9. Shipping Restrictions

Certain items may be subject to shipping restrictions or regulations imposed by local or international authorities. If your order includes such items, we will notify you, and the shipment may be canceled or delayed.

10. Free Shipping Promotions

From time to time, we may offer free shipping promotions. Please note that these promotions are subject to specific terms and conditions, including minimum order values and applicable regions.

11. Contact Us

If you have any questions or concerns regarding our shipping policies, please feel free to contact our customer support team at [email protected]